Problem Solving

What is Problem Solving?

A problem is a scenario where the desired and the actual outcomes differ. Problem Solving is a technique used to identify the root cause of problems. It is completely fact-based, attempting to implement processes that lessen or eliminate obstacles from achieving strategic goals.

The use of problem solving techniques can be seen in:

  • ISO-9001:2015
  • IATF 16949:2016
  • QS-9000 TE Supplement
  • QS-9000 Semiconductor Supplement
  • Quality Operating System (QOS)
  • Total Quality Management (TQM)
  • ISO 14001:2015 Environment Management System
  • ISO/IEC 17025:2017 Laboratory Quality System

Benefits of Problem Solving

  • Identify Customer Expectations and Competitive Bench Marks
  • Establish Strategic Imperatives
  • Identify Processes and Measurables
  • Disaggregate Data using Pareto Diagrams
  • Identify Improvement Projects
  • Conduct Problem Solving with Cross-Functional Teams
  • Review Progress on a Regular Basis

When Do Companies Need Problem Solving?

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The ability to solve problems is at the core of human development. Individuals and organizations alike benefit from it since it allows us to exert control over our surroundings. There are a lot of items, activities, relationships, and processes in the environment that are broken or don't work the way they should. Problem Solving provides a process for detecting these issues, discovering why they are broken and devising a plan to address them. Problem Solving techniques can be applied to expected future events to take action in the present to influence the likelihood of the event occurring and/or the impact if it does. It can be used to decipher relationships and make the necessary changes and improvements to compete and survive in an ever-changing environment.

Why is Problem Solving Important?

Organizations rely heavily on the Problem Solving process daily. When organizations invest in their employees' development and refinement of these skills through training, they invest in the sustainability and versatility of the organization. It provides the company with overall stability by allowing its employees to efficiently solve problems and, with time, allowing them to cope with more complicated concerns, thereby evenly dispersing labor across the environment. A practical approach to Problem Solving helps your company achieve prosperity and greatness. Problem Solving also boosts a company's profitability through a proactive problem Solving approach that does not only focus on conflict resolution.

Problem Solving Tools

  • Creative thinking
  • Rational thinking
  • Decision thinking
  • Risk analysis
  • Check-sheets and Work Instructions
  • Pareto Diagrams and Trend Charts
  • Process Flow Diagrams, FMEA, and Control Plans
  • Cause and Effect Diagrams
  • Dot Plots and Histograms
  • Scatter Plots and Analysis of Variation
  • Control Charts
  • Advanced Statistical and Data Analysis Tools
    • Simulation
    • Regression Analysis
    • Designed Experiments

Key Features

  • A defined and standardized Problem Solving methodology for the company
  • The significance of process improvement in the organizational process
  • Making Problem Solving and process improvement a priority
  • Being aware that Problem Solving is crucial to customer satisfaction
  • Knowing the quality concepts put forth by Dr. Deming
  • Using fault analysis to prioritize problems

Team-Based Problem Solving

  • Addresses complicated issues
  • Examines common and special causes problems
  • Utilizes cross-functional input
  • Encourages Standardization
  • Designed for problems with unknown origins

8-D Problem Solving Process

The Eight Disciplines (8-D) are a set of techniques for solving problems when the cause is unknown. It is also known as "Team-Oriented Problem Solving” (TOPS).

As the name implies, this approach mainly provides the team with the capability of understanding a problem, resolving it, and preventing it from recurring in the future.

  • Make a team
  • Describe the problem
  • Contain the problem
  • Identify and verify the root causes
  • Select permanent corrective actions
  • Implement and validate the corrective actions
  • Avoid recurrence
  • Appreciate the team

Trainings Offered by Omnex

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