What is Problem Solving?

A problem is a scenario where the desired and the actual outcomes differ. Problem-solving is a process where the problem is identified, and the best possible solution is implemented after identifying the root cause of the problem. There is no one-size-fits-all problem-solving method. The alternatives for the problem can be identified and implemented from the customer's perspective. It is entirely fact-based, attempting to implement a process that lessens or eliminates obstacles to achieving strategic goals.

AS13000 explains the Problem-Solving standard for suppliers within the aero-engine sector with the Eight Disciplines (8D) problem-solving method. The course provides attendees with an extensive and uniform set of tools to become an 8D practitioner and meets all the essentials of the training curriculum in AS13000. Accomplished application of 8D brings off robust remedial and deterrent actions to lessen the likelihood of repeat incidents and cut back on the cost of substandard quality. It is indispensable to enable long-term customer-supplier relationships and certainly contributes towards zero deficiency and goodwill. This course contains distribution support, practical implementation exercises of the toolkit, and guidance in stages on each of the eight disciplines.

Benefits of 8D Problem-Solving Methodology

8D Problem Solving methodology is a widely accepted, structured, and conformable problem-solving approach. The techniques enable organizations to profit from enhanced quality competence and decreased waste related to the Cost Of Poor Quality (COPQ). It emphasizes combined effort rather than depending entirely on individual contribution. It also enables the team members to become acquainted with a well-structured method of problem-solving and to learn from past problems. Hence, they can more easily address other difficulties that they may encounter in the future. This method encourages a team-based approach of open communication around problematic situations. And keeps the management informed about problems that affect the business so that they can address problems more quickly and constructively for remedial action, problem-solving, and constant upgradation.

Overview of the 8D Methodology


· AS13000 basics - Problem-Solving standard for suppliers within the aero-engine sector with the Eight Disciplines (8D) problem-solving method.

· Overview and benefits of the 8D methodology.

D0 - Regulation and Definition of Problem

D1 - Establishing the Team

D2 - Define the Problem

D3 - Develop Containment Action

D4 - Identify and Verify the Root Cause

D5 - Identify and Verify Permanent Corrective Action

D6 - Implement and validate permanent corrective actions

D7 - Prevent Recurrence

D8 - Draw Conclusions and Congratulate Teams.

The use of problem-solving techniques can be seen in:

  • ISO-9001:2015
  • IATF 16949:2016
  • QS-9000 TE Supplement
  • QS-9000 Semiconductor Supplement
  • Quality Operating System (QOS)
  • Total Quality Management (TQM)
  • ISO 14001:2015 Environment Management System
  • ISO/IEC 17025:2017 Laboratory Quality System
  • Benefits of Problem-Solving
  • Identify Customer Expectations and Competitive Bench Marks
  • Establish Strategic Imperatives
  • Identify Processes and Measurable
  • Disaggregate Data using Pareto Diagrams
  • Identify Improvement Projects
  • Conduct Problem-Solving with Cross-Functional Teams
  • Review Progress Regularly

Problem Solver Software

A common tool and knowledge bank to track, manage, and resolve problems. Problem Solver is designed to be a single repository of all internal and external problems.