Problem Solving

The ability to solve problems is at the core of human development. Individuals and organizations alike benefit from it since it allows us to exert control over our surroundings. There are a lot of items, activities, relationships, and processes in the environment that are broken or don't work the way they should. Problem Solving provides a process for detecting these issues, discovering why they are broken and devising a plan to address them. Problem Solving techniques can be applied to expected future events to take action in the present to influence the likelihood of the event occurring and/or the impact if it does. It can be used to decipher relationships and make the necessary changes and improvements to compete and survive in an ever-changing environment.

Why is Problem Solving Important?

Organizations rely heavily on the Problem Solving process daily. When organizations invest in their employees' development and refinement of these skills through training, they invest in the sustainability and versatility of the organization. It provides the company with overall stability by allowing its employees to efficiently solve problems and, with time, allowing them to cope with more complicated concerns, thereby evenly dispersing labor across the environment. A practical approach to Problem Solving helps your company achieve prosperity and greatness. Problem Solving also boosts a company's profitability through a proactive problem Solving approach that does not only focus on conflict resolution.

Problem Solving Tools

• Creative thinking
• Rational thinking
• Decision thinking
• Risk analysis
• Check-sheets and Work Instructions
• Pareto Diagrams and Trend Charts
• Process Flow Diagrams, FMEA, and Control Plans
• Cause and Effect Diagrams
• Dot Plots and Histograms
• Scatter Plots and Analysis of Variation
• Control Charts
• Advanced Statistical and Data Analysis Tools
  • Simulation
  • Regression Analysis
  • Designed Experiments

Key Features

• A defined and standardized Problem Solving methodology for the company
• The significance of process improvement in the organizational process
• Making Problem Solving and process improvement a priority
• Being aware that Problem Solving is crucial to customer satisfaction
• Knowing the quality concepts put forth by Dr. Deming
• Using fault analysis to prioritize problems

Team-Based Problem Solving

• Addresses complicated issues
• Examines common and special causes problems
• Utilizes cross-functional input
• Encourages Standardization
• Designed for problems with unknown origins

8-D Problem Solving Process

The Eight Disciplines (8-D) are a set of techniques for solving problems when the cause is unknown. It is also known as "Team-Oriented Problem Solving” (TOPS).

As the name implies, this approach mainly provides the team with the capability of understanding a problem, resolving it, and preventing it from recurring in the future.

• Make a team
• Describe the problem
• Contain the problem
• Identify and verify the root causes
• Select permanent corrective actions
• Implement and validate the corrective actions
• Avoid recurrence
• Appreciate the team

Trainings Offered by Omnex

• Problem Solving - Employing the 8D Methodology
• Problem Solving - Root Cause Analysis
• AS13000 - Problem Solving Requirements for Aerospace Suppliers
• Effective Problem Solving (EPS) - Problem Solving Methodology and Concepts
• The Seven Statistical Tools

Let us know how we can help you!