What is Problem Solving?

A problem is a scenario where the desired and the actual outcomes differ. Problem Solving is a technique used to identify the root cause of problems. It is entirely fact-based, attempting to implement processes that lessen or eliminate obstacles to achieving strategic goals.

The use of problem-solving techniques can be seen in:

  • ISO-9001:2015
  • IATF 16949:2016
  • QS-9000 TE Supplement
  • QS-9000 Semiconductor Supplement
  • Quality Operating System (QOS)
  • Total Quality Management (TQM)
  • ISO 14001:2015 Environment Management System
  • ISO/IEC 17025:2017 Laboratory Quality System
  • Benefits of Problem Solving
  • Identify Customer Expectations and Competitive Bench Marks
  • Establish Strategic Imperatives
  • Identify Processes and Measurable
  • Disaggregate Data using Pareto Diagrams
  • Identify Improvement Projects
  • Conduct Problem Solving with Cross-Functional Teams
  • Review Progress regularly

Training Offered by Omnex

Problem Solver Software

A common tool and knowledge bank to track, manage, and resolve problems. Problem Solver is designed to be a single repository of all internal and external problems.

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