Conflict Management

Description

Fundamentals of Technical Writing for the Life Sciences Industry is designed for those in the Life Sciences industry who need to write about their work or submit their work to a regulatory body. Training includes an overview of Technical Writing and Regulatory Agencies and Regulations, as well as technical instruction on writing for the regulatory audience: sentences and paragraphs, word use, punctuation, readability, and the writing and review process.

Who Should Attend

This course is appropriate for every employee at every level of the company.

Learning Objectives

Through training, participants will participate in a series of exercises and facilitated discussions to develop an understanding of how to achieve better results when communicating conflicting views, improve collaboration and trust, reduce unhealthy conflict, avoid a loss in productivity and turnover.

Course Outline

• How to disagree without hurting relationships
• Understanding of what contributes and ignites disagreement and conflict and the nature of people’s reactions
• Learn the skill set for helping people through conflict
• Understanding as a leader how to react to conflict
• Furlong’s Circle of Conflict
• Thomas-Kilmann Conflict Modes (Competing, Collaborating, Compromising, Avoiding, & Accommodating)
• Emotions & Stress Management with Coping Strategies
• 5 Levels of Conflict – Lyssa Adkins & Michael Spayd
• “Clearing the AIRR” model to resolve conflict
• WTF: It’s not what you think!
• Activities to use in teams to understand conflict better

Prerequisites

None

Instructors

None