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TWI – Job Relation (JR)

Seminar Content

TWI specializes for first-line supervisers on the basic knowledge and skills on the job. Management, in terms of the working environment, equipment and production among others, should be in line with humanity, to which first-line management is the fundamental. Whether the first-line supervisers are devoted or not would have great effect on the management efficiency. So training for these people would underpin the management framework, through which corporates will have a reinforced management team in analysis, problem solving with better ability of insight, judgment, integration and communication so that corporates will have better chance to reduce the possibility of occupational accident, waste, rework and non-conformed products and to slow down the depreciation of tool and equipment.

Who Should Attend

This seminar is designed for First-line Managers and Intern Managers.

Recommended Training and/or Experience

With the intergration of easy-to-know theory and abudant case study and practice enhance the trainees understading

Seminar Materials

Each trainee will get a training manual, a group practice handbook and a selecting case study.

Seminar Outline

  • Speech of management representative
  • Self introduction of instructor and trainees
  • Brief intro of TWI history and the training
  • Definition of first-line superviser
  • Production and relevant issues
  • 5 essentials for first-line supervisers
  • Issues on how to use subordinates in the right way for first-line supervisers
  • Duty diagram for first-line superviser
  • Essentials for interpersonal relation improvement
  • Diagram of individual difference formation
  • Case study – story of Li Ming; intro of 4-Phase Model
  • Definitition and categorization of the problem
  • Card distribution and illustration
  • Case of digging for facts – phase I
  • Case study – the story of Zhang Qiang
  • The method to handle the thinking and mood – 6 principles of communication
  • Case drill brought by the trainees – 1st
  • Case of careful thinking – phase II
  • Case study – story of a senior operator
  • Negative effects of imprudent thinking
  • Case of countermeasurement and result confirmation – phase III & IV
  • Case study – story of a temporary superviser
  • The effects of change
  • Case drill brought by the trainees – 2nd
  • The relation between first-line superviser and non-direct subordinates
  • Ending - how to launch and propel TWI


  • Participants are expected to have basic knowledge of QMS and manufacturing process, line supervisers prefered.

Training method:

  • Hands-on cases illustration
    Hands-on cases in corporate process control are used to illustrate the principal, steps, and precautions of TWI.
  • Group case practicing
    Trainees are to be grouped up and practice to have a better understanding of the training contents and to master the specific requirement and the application in process control.
  • Training assessment:
    Attendence and the trainees’ involvement in discussion will be considered in the assessment inculding:
  • Good class questioning
  • Discussion and knowledge sharing
  • Involvment in group practicing

Related Courses

TWI Job InstructionTWI Job Instruction


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