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APQP & DFMEA Core Tools Training

Team Problem Solving (Global 8-D) with the Semiconductor Supplement

Seminar Content

This two or three day covers all phases of the team approach to identifying and solving problems, based on the eight-discipline methodology and integrating SAC Standards; integrates Global 8-D and the student's own case study.

Who Should Attend

This seminar is designed for individuals and teams who are responsible for identifying, solving and eliminating problems that hinder quality, productivity and Customer Satisfaction.

Recommended Training and/or Experience

Participants should possess the ability and/or desire to work with small groups of people in a cooperative and productive manner to achieve planned objectives.

Seminar Materials

Each participant will receive a seminar manual, including a complete package of problem solving worksheets and checklists for each step of the process, as well as all team exercise materials.

Seminar Goals

  • Understand problem solving in an environment of managed continual improvement
  • Be aware of approaches to achieving a problem solving culture
  • Be able to implement effective team problem solving processes and techniques
  • Understand, and effectively apply, the Eight Disciplines (8- D)
  • Understand how to use and link 5-Why with Cause and Effect Diagrams
  • Employ root cause analysis for both special and common cause failure modes and solutions
  • Use is/is not and Factor Change Analysis
  • Understand and use the Seven Statistical problem solving Tools
  • Effectively select, verify, implement and sustain permanent corrective actions
  • Identify and implement systemic solutions

Seminar Outline

  • Overview
  • Links to Other Tools and Methodologies
  • D0: Prepare for the Problem Solving Process
  • D1: Form Team
  • D2: Describe the Problem
  • D3: Contain Symptoms – Implement and Verify Interim Actions
  • D4: Find and Verify Root Causes
  • Creative Thinking
  • Cause and Effect Diagrams
  • Dot Plots and Histograms
  • Scatter Plots and Variation Analysis
  • D5: Select Permanent Corrective Actions
  • Decision Making
  • D6: Implement Permanent Corrective Actions
  • Checklists and Worksheets
  • Pareto Diagrams and Trend Charts
  • Control Charts
  • D7: Prevent System Problems
  • Process Analysis and Process Management Documentation
  • D8: Closure and Team Congratulation
  • Problem Solving Checklist


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