Seminar Content
This two-day seminar is for Ford suppliers, employees and STAs as well as companies
wishing to take advantage of the QOS/BOS methodology to manage strategic continual
improvement. This course provides and hands-on, step by step process for implementing
QOS/BOS concepts and employing them in the effective management of continuous improvement
efforts. (Fulfills requirements for 5.2 Customer Focus, 5.4 Planning, 5.6 Management
Review, 8.2.3 Measurement of Processes, 8.2.1 Customer Satisfaction, 8.4 Analysis
of Data and 8.5 Improvement in ISO 9001:2008)
Who Should Attend
This seminar is designed for top management and leadership team members involved
in QOS/BOS implementation, improvement and assessment.
Recommended Training and/or Experience
A general knowledge of functional management and quality systems is required.
Seminar Materials
Each participant will receive a seminar manual. All concepts will be introduced
using service examples. Group exercises will make use of a case study based on a
service company
Seminar Goals
This seminar will use practical implementation exercises and activities to provide
a clear understanding of the implementation and use of Quality/Business Operating
System or for improving an existing QOS/BOS to meet customer performance expectations.
Participants will learn how to identify improvement tracking indicators for the
organization, how to use these indicators to motivate improvement success, and how
to assess the effectiveness of these indicators. It will place QOS in the context
of Operating Management and strategic planning, emphasizing the value of operational
performance. Metrics for maintaining continuous improvement will be defined.
Seminar Outline
- Introduction and Overview
- Introduction
- Implementation and Improvement
- Implementation Step 1: Leadership Team Formation
- Implementation Step 2: Leadership Team Orientation
- Implementation Step 3: Customer Expectations
- Implementation Step 4: Strategic Goals and Objectives
- Implementation Step 5: Measurables and Processes
- Implementation Step 6: Data Management
- Implementation Step 7: Action Plan Formation
- Review, Assessment, and Continual Improvement
- Rolling Out the QOS
- QOS Reviews and Improvement Activities
- QOS Assessment
- Breakout Sessions
- Team Formation
- Gathering Customer Expectations
- Listing, Grouping, and Rating
- Customer Expectations
- Setting Strategic Goals
- Building Alignment Flip Charts
- Writing Improvement Proposals
- Finalizing the Initial Action Plan
- Conducting a QOS Review Meeting
Course Sequence: QOSS
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