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QOS/BOS Role of Top Management (Aligned to ISO/TS 16949:2009 and ISO 9001:2008)

Seminar Content

This half-day course discusses the role of upper management in the QOS implementation process. Fulfills requirements for 5.2 Customer Focus, 5.4 Planning, 5.6 Management Review, 8.2.3 Measurement of Processes, 8.2.1 Customer Satisfaction, 8.4 Analysis of Data and 8.5 Improvement in ISO 9001:2008 and ISO/TS 16949:2009.

Who Should Attend

Those in upper management who will be leading or supporting the efforts of the implementation team in developing and implementing a Quality Operating System.

Prerequisite Skills

Senior functional and/or operating management experience; familiarity with strategic issues facing your company.

Seminar Materials

Each participant will receive a seminar manual.

Seminar Goals

  • Understand the purpose and goals of QOS.
  • Place QOS in context of Operating Management and Strategic Planning.
  • Understand Policy Deployment and the value of non-financial performance metrics in achieving strategic goals.
  • Understand QOS in the context of QS-9000 and APQP.
  • Understand the degree of organizational commitment required to establish an effective operating system.

Seminar Outline

  • What is QOS and why is it needed?
  • The QOS Paradigm Shift
  • The Basic Operation of QOS
  • The Basic Elements of QOS
  • Basic Operation of QOS Explained
  • Practices and Methodologies
  • Basic Elements Explained
  • Mission Statement
  • Customer Expectations
  • Strategic Goals
  • Key Processes and Measurements
  • Data Management
  • Managing Continuous Improvement
  • Implementation Overview

Course Sequence: QOSEXOV


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