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ISO 9001:2008 Process Review

Seminar Content

This two-day seminar teaches participants how to conduct process mapping for their service realization processes and key business processes, identified by ISO 9001: 2008, as achieving customer satisfaction. The seminar will show participants how to conduct Process Failure Modes and Effects Analyses to improve the process and a Control Plan to standardize and control the process. Both Continuous Improvement and Controlling of business processes are key to ISO 9001:2008. The seminar shows how to develop documentation that can be used to achieve process standardization and improvement in a service environment.

Who Should Attend

This seminar is designed for ISO 9001:2008 Implementation Teams, General Managers, Management Representatives, Representatives from Automotive companies with global clients and others who have direct responsibility for process standardization and improvement.

Prerequisite Skills

Understanding & Implementing ISO 9001:2008 training course.

Seminar Materials

Each participant will receive a seminar manual with case study.

Seminar Goals

  • Understand how to document Business Processes for ISO 9001:2008.
  • Provide a comprehensive approach to the use of Process Mapping, Process FMEA and Process Control Plans for achieving standardization and improvement.

Seminar Outline

  • Overview
  • Characteristics
  • What they are?
  • Why analyze characteristics?
  • Determining importance levels
  • Characteristics Matrix
  • Mapping
  • Definition and benefits of mapping
  • The inputs needed and how to prepare a Process Map
  • Process FMEA
  • Links, conceptual overview and how to construct a Process FMEA
  • Risk assessment and reliability FMEA
  • Control Methods
  • Standardization and Continuous Improvement

Course Sequence: ISOPR

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