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ISO 9001:2008 Executive Overview: The Role of Top Management

Seminar Content

This half-day seminar discusses the role of upper management in the successful implementation process of ISO 9001: 2008.

Who Should Attend

This seminar is designed for those in upper management who will be supporting the ISO 9001:2008 efforts of the implementation team.

Recommended Training and/or Experience

A general knowledge of quality systems is required.

Seminar Materials

Each participant will receive a seminar manual.

Seminar Goals

  • Understand the key definitions of ISO 9001:2008
  • Understand the customer expectations
  • Understand the requirements of the standard
  • Strategies for identifying and measuring key customerrelated processes and metrics will be identified

Seminar Outline

  • Background of ISO 9001:2008
  • Overview of ISO 9001:2008 Series Family and Key Definitions
  • QMS Process Model and Drivers of ISO 9001:2008
  • Explanation of ISO 9001:2008 Elements
  • Summary of the Implications of ISO 9001:2008 Changes

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