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AS13000 – Problem Solving Requirements for Aerospace Suppliers

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Seminar Content

This three day seminar covers all phases of the team approach to identifying and solving problems, based on the problem solving requirements defined by AS13000 using the eight-discipline (8D) methodology. The Global 8-D Process is taught using a real life case study.

This seminar covers all training requirements as specified in Appendix C of AS13000, including the use of the AEQS 8D Report form and a comprehensive final exam.

Who Should Attend

This seminar is designed for individuals and teams who are responsible for identifying, solving and eliminating problems that hinder quality, productivity and Customer Satisfaction.

Recommended Training and/or Experience

Participants should possess the ability and/or desire to work with small groups of people in a cooperative and productive manner to achieve planned objectives.

Seminar Materials

Each participant will receive a seminar manual, including a complete package of problem solving worksheets and checklists for each step of the process, as well as all team exercise materials.

Seminar Goals

  • Understand problem solving in an environment of managed continual improvement
  • Be aware of approaches to achieving a problem solving culture
  • Be able to implement effective team problem solving processes and techniques
  • Understand, and effectively apply, the Eight Disciplines (8-D)
  • Understand how to use and link 5-Why with Cause and Effect Diagrams
  • Employ root cause analysis for both special and common cause failure modes and solutions
  • Use Is/Is Not and Factor Change Analysis
  • Understand and use the Seven Statistical problem solving Tools
  • Effectively select, verify, implement and sustain permanent corrective actions
  • Identify and implement systemic solutions

Seminar Outline

Day One

  • Overview
  • Links to Other Tools and Methodologies
  • D0: Implement Immediate Containment and Prepare for 8D
  • D1: Form the Team
  • D2: Describe the Problem
  • D3: Develop Containment Actions
  • D4: Identify and Verify Root Causes
  • Creative Thinking
  • Cause and Effect Diagrams
  • D4: Identify and Verify Root Causes
  • Creative Thinking
  • Cause and Effect Diagrams
  • Dot Plots and Histograms
  • Scatter Plots and Variation Analysis
  • D5: Identify Corrective Action
  • Decision Making
  • D6: Implement Corrective Action
  • Checklists and Worksheets
  • Pareto Diagrams and Trend Charts
  • Control Charts
  • D7: Define and Plan Preventive Action
  • Process Analysis and Process Management Documentation
  • D8: Recognize the Team
  • 8D Checklist


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