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AQP for Service with ISO 9001:2008

Seminar Content

Demonstrates how Process Flows, Process Failure Modes and Effects Analysis, Control Plans, and procedural documentation can be used to achieve process standardization and improvement in a service environment; 2-Day Seminar. supports ISO 9001:2008 Process Model.

Who Should Attend

Operations and Service Managers, Quality Assurance Managers, Engineers, Program and Project Managers and participants, and others with direct responsibility for process standardization and improvement including new product or service delivery.


General knowledge of quality systems required.

Seminar Materials

Seminar manual and demo copy of the AQuA software package.

Seminar Goals

Provides a comprehensive approach to the use of Process Flow Diagrams, Process FMEA and Process Control Plans for achieving standardization and improvement.

Seminar Outline

  • Overview
  • Characteristics; what they are; why analyze?
  • Determining importance levels
  • Characteristics Matrix
  • Process Flow - definitions and benefits
  • Inputs needed for a Process Flow
  • Process FMEA - Links, conceptual overview and how to construct
  • Risk assessment and reliability FMEA
  • Control Methods
  • Standardization & Continuous Improvement

Course Sequence: AQPS


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