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Training and Workshops Overview

ITIL Awareness

Seminar/Course Content

The ITIL v3 Foundation course is a 1 day interactive training courses, replete with classroom lectures, exercises, which enables the participants to understand the overview of ITIL best practices

Who Should Attend/Target

CIOs, CQOs, IT Professionals, Quality Assurance professional, RIM Managers, Infrastructure controllers, Resource Management professionals, Sys-Ads, Network administrators, IT Auditors, IT and QA Consultants

Recommended Training and/or Experience

There are no formal criteria or pre-requisites for candidates wishing to attend this ITIL Foundation awareness course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended

Seminar Materials

Each participant will receive a seminar manual including case studies

Seminar Goals

Provide in detail of the Information Technology Infrastructure Library

Seminar Outline

  • Introduction
  • Overview and Getting started
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvement
  • Complementary guidance
  • ITIL Version 3 Qualifications
  • ISO/ IEC 20000 Overview

Course Sequence TTA TP23

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