ITIL Awareness
Seminar/Course Content
The ITIL v3 Foundation course is a 1 day interactive training courses, replete with
classroom lectures, exercises, which enables the participants to understand the
overview of ITIL best practices
Who Should Attend/Target
CIOs, CQOs, IT Professionals, Quality Assurance professional, RIM Managers, Infrastructure
controllers, Resource Management professionals, Sys-Ads, Network administrators,
IT Auditors, IT and QA Consultants
Recommended Training and/or Experience
There are no formal criteria or pre-requisites for candidates wishing to attend
this ITIL Foundation awareness course, though some familiarity with IT terminology
and an appreciation of their own business environment is strongly recommended
Seminar Materials
Each participant will receive a seminar manual including case studies
Seminar Goals
Provide in detail of the Information Technology Infrastructure Library
Seminar Outline
- Introduction
- Overview and Getting started
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
- Complementary guidance
- ITIL Version 3 Qualifications
- ISO/ IEC 20000 Overview
Course Sequence TTA TP23
ANDREW WEICHMANN | MANAGER MIDDLE EAST OPERATIONS
Omnex Dubai International FZ LLC | Office 211, Publishing Pavilion Building, | Dubai Production City, | P.O. Box No. 121348| Dubai, UAE.| Mobile: +971 55 262 9115 ,
Email:
info-me@omnex.com
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