driving worldwide business excellence
Customer Relationship Management

Customer Relationship Management

Customer Relationship Management

Customer Relationship ManagementAfter the organizations mission, values and objectives have been aligned with customer expectations, a sustainable business system is required that enables continual evaluation of the evolving expectations and requirements of customers and other interested parties to support timely adjustment of your objectives so that you are always managing to those expectations.

In the Omnex Customer Relationship initiative, we help in understanding your perceived strengths and weaknesses from the customers perspective. We show you how to improve and how to better manage your customer interactions. We involve the organization in a series of unique exercises that determine what processes are affected by the customer expectations, how these processes are performing, and what improvements are key to creating a sustainable customer relationship management effort. When this phase is completed, you will have the skills and processes necessary to become and remain a truly customer-centric organization.

The Omnex Integrated Performance Management Model is a systematic approach to performance management focusing on six fundamental management initiatives:

  1. Management Systems
  2. Customer Relationship Management
  3. Design Excellence
  4. Operational Excellence
  5. Business Excellence
  6. Knowledge Management

Information on implementing this unique model is available from Omnex upon request.

The Omnex Business Excellence Model

How Do I Get Started?

The first step involves an Omnex visit to conduct our Performance Excellence Assessment. The assessment will include interviews with top management, review of performance data, customer data, product performance data, process performance, and a documentation assessment. We will visit your corporate headquarters, design centers, manufacturing, sales and distribution locations. After the assessment is completed, a presentation will be developed that includes findings in the areas of Management Systems, Customer Relationship Management, Design Excellence, Operational Excellence, Business Excellence, and Knowledge Management, as well as our overall conclusions and recommendations. Following the assessment, we will work with a top management team to finalize the recommendations and translate them into actions. The actions are then prioritized so that they can be assigned to senior managers who will then work with us to implement them and to begin your journey towards true Performance Excellence.

For additional Information, please contact

Omnex India Pvt Ltd.,
1/807A, Pillayar Koil Street
Okkium Thoraipakkam, Chennai, 600097
Phone: +91-44-65714735, +91-44-24960682, +91-44-24960683
Fax: +91-44-24960655
Email: omnexindia@omnex.com
Website : http://www.omnex.com

Omnex India Pvt Ltd.,
1/807A, Pillayar Koil Street, Thoraipakkam, Chennai, Tamilnadu, India - 600097
Phone:+91-44-24960682, +91-44-24960683, +91-44-65714735 ,    +91 7338766639

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