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Automotive OEM Detailed Customer Specific Requirements Workshop

Seminar Content

This one-day workshop is designed to improve individuals' understanding of, and competency with automotive OEM (DCX, Ford, and GM) customer specific requirements per ISO/TS 16949:2002. It will provide methods for gathering, communicating, and applying customer specific requirements (and customer information) within your organization. The workshop will give a general overview (for new & established employees) as to where customer information related to the requirements can be found. This workshop supports ISO/TS 16949:2002 individual OEM (i.e. Ford and GM) Internal Auditor Customer Specific Requirements competency.

A specific course is available for each of DCX, Ford, and GM. Additional OEM (i.e. Delphi and Visteon) requirements can be included as needed.

Who Should Attend

APQP team members, OEM Project Managers, Top Management, Quality Managers, Quality Supervisors, Quality Engineers, Manufacturing Engineers, ISO/TS 16949:2002 Process Owners, Production Supervisors, Production Leaders, anyone new to the automotive manufacturing.

Recommended Training and/or Experience

Basic understanding of process documentation and core tools (process flow diagram, PFMEA, control plan), and the ISO/TS 16949:2002 quality management system specification.

Seminar Materials

Each participant will receive a seminar manual.

Seminar Goals

• Enhance customer satisfaction
• Understand and review OEM published Customer Specific Requirements (CSR)
• Look at various resources where CSR, and information, can be found
• Let participants share the OEM-specific areas of knowledge and expertise with one another

Seminar Outline

• Introduction to CSR
• Information Flow
• Detailed CSR
• In depth OEM CSR Applications
• Workshops - Notes & Exercises
• Final Competency Quiz

Course Sequence: CSR-WKSP