Webinar Title: Effective Problem Solving
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In July 2012, AIAG published CQI-20 Effective Problem Solving Practioner Guide and
in August 2012 the CQI-21 Problem Solving Guide - Leaders Role was published. Omnex�s
Senior Consultant, Gregory Gruska, participated on the writing committee and will
conduct a webinar on these new problem solving guides.
AIAG conducted a study and determined that �Leadership of OEM and suppliers indicated
they don�t have confidence in effective problem solving throughout supply chain.�
This was due to several causes, including:
- Turnover/New Hires/New Job Responsibilities
- i.e., lack of knowledge of the problem solving process
- Leadership Support
- Does leadership understand and are they promoting it?
- Problem Complexity
- What should be the system to trigger appropriate tools and processes and methods
to identify root causes and solutions?
- Short Term Focus of Information Generated
- Lack of metrics to identify problem trends
- Management Need to Understand the Problem Report
In response, Effective Problem Solving was revamped into two documents: the practitioners�
guide (CQI-20) and the leaders� guide (CQI-21). This was accomplished by a work
group of volunteer subject matter experts from the OEMs, Automotive Suppliers, and
Omnex.
CIQ-20 provides a consensus of the problem solving approaches and concepts used
by automotive OEMs and the supply chain. It presents a problem solving methodology
and supporting organizational structure to improve the consistency of problem solving
results in all segments and at all levels of the industry.
This webinar will walk through the Effective Problem Solving process and will identify
how it relates to common problem solving approaches by using a case study. There
will be a special focus on the �new� process elements such as the use of FMEAs as
an integral part of the problem solving process and the inclusion of Escape, Occurrence,
and Systemic root causes. The checklists included in CQI-20 will also be discussed.
The role of leadership (as discussed in CQI-21) in establishing the culture and
structure necessary for effective problem solving and the roles in the problem solving
process will also be included.