Automotive OEM Detailed Customer Specific Requirements Workshop
Seminar Content
This one-day workshop is designed to improve individuals' understanding of, and
competency with automotive OEM (DCX, Ford, and GM) customer specific requirements
per ISO/TS 16949:2009. It will provide methods for gathering, communicating, and
applying customer specific requirements (and customer information) within your organization.
The workshop will give a general overview (for new & established employees) as to
where customer information related to the requirements can be found. This workshop
supports ISO/TS 16949:2009 individual OEM (i.e. Ford and GM) Internal Auditor Customer
Specific Requirements competency.
A specific course is available for each of DCX, Ford, and GM. Additional OEM (i.e.
Delphi and Visteon) requirements can be included as needed.
Who Should Attend
APQP team members, OEM Project Managers, Top Management, Quality Managers, Quality
Supervisors, Quality Engineers, Manufacturing Engineers, ISO/TS 16949 Process Owners,
Production Supervisors, Production Leaders, anyone new to the automotive manufacturing.
Recommended Training and/or Experience
Basic understanding of process documentation and core tools (process flow diagram,
PFMEA, control plan), and the ISO/TS 16949:2009 quality management system specification.
Seminar Materials
Each participant will receive a seminar manual.
Seminar Goals
- Enhance customer satisfaction
- Understand and review OEM published Customer Specific Requirements (CSR)
- Look at various resources where CSR, and information, can be found
- Let participants share the OEM-specific areas of knowledge and expertise with one
another
Seminar Outline
- Introductions and Welcome
- Course Methodology
- Customer Specific Requirements and Auditing
- Overview of CSR
- Highlights of GM, Ford, DCX CSR
- Analysis of GM, Ford, DCX CSR
- Planning and Preparation to Audit CSR
- Process diagramming of CSR
- Preparation of Auditing Checklist
- Core Tool Overview and Auditing
- APQP Overview and Quiz
- PPAP Overview and Quiz
- Process Flow Diagramming Overview
- FMEA Overview and Quiz
- DVP Overview
- Control Plan Overview and Quiz
- MSA Overview and Quiz
- SPC Overview and Quiz
- Process diagramming of core tools
- Final CSR and Core Tools Exam
Course Sequence: CSR-WKSP
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Upcoming Dates
 Click a date to register
 United States of America
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May 24, 2012-Ann Arbor, MI
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Jul 19, 2012-Ann Arbor, MI
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Sep 13, 2012-Ann Arbor, MI
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Nov 08, 2012-Ann Arbor, MI
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 Canada
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May 24, 2012-Mississauga, ON
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Aug 16, 2012-Mississauga, ON
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Sep 13, 2012-Mississauga, ON
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Nov 29, 2012-Mississauga, ON
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About ISO/TS 16949:2009
ISO/TS 16949:2009 specified the quality system requirements for the design / development,
production, and (where relevant) installation and servicing of automotive related
products. The ISO/TS 16949:2009 1st Edition released in 1999, was based on ISO 9001:1994.
To emphasize continuous improvement in the supplier base, the International Automotive
Task Force (IATF) later revised the ISO/TS 16949:1999 requirements to align with
the ISO 9001:2008 framework.
More...
ISO/TS 16949:2009 Webinars
ISO/TS 16949:2009 Attendee Comments
"The Omnex training material was comprehensive and easy to understand. It has provided
me with the needed knowledge to help make my company a successful operation." -
David Carney
more...
ISO/TS 16949:2009 Customers
Acco Controls
Autotek Industries
Benchmark Technologies
Bertrand Faure Components Ltd.
Cosma International
more...
ISO/TS 16949:2009 Case Studies
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