Automotive OEM Detailed Customer Specific Requirements Workshop
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Automotive OEM Detailed Customer Specific Requirements Workshop

Seminar Content

This one-day workshop is designed to improve individuals’ understanding of, and competency with automotive OEM (Chrysler, Ford, and GM) customer specific requirements per ISO/TS 16949:2009. It will provide methods for gathering, communicating, and applying customer specific requirements (and customer information) within your organization. The workshop will give a general overview (for new & established employees) as to where customer information related to the requirements can be found. This workshop supports ISO/TS 16949:2009 individual OEM (i.e. Ford and GM) Internal Auditor Customer Specific Requirements competency.

A specific course is available for each of Chrysler, Ford, and GM. Additional OEM (i.e. Delphi and Visteon) requirements can be included as needed.

Who Should Attend

This workshop is designed for APQP team members, OEM Project Managers, Top Management, Quality Managers, Quality Supervisors, Quality Engineers, Manufacturing Engineers, ISO/TS 16949 Process Owners, Production Supervisors, Production Leaders, anyone new to the automotive manufacturing.

Recommended Training and/or Experience

Basic understanding of process documentation and core tools (process flow diagram, PFMEA, control plan), and the ISO/TS 16949:2009 quality management system specification is necessary.

Seminar Materials

Each participant will receive a seminar manual.

Seminar Goals

  • Enhance customer satisfaction
  • Understand and review OEM published Customer Specific Requirements (CSR)
  • Look at various resources where CSR, and information, can be found
  • Let participants share the OEM-specific areas of knowledge and expertise with one another

Seminar Outline

  • Introductions and Welcome
  • Course Methodology
  • Customer Specific Requirements and Auditing
    • Overview of CSR
    • Highlights of GM, Ford, Chrysler CSR
    • Analysis of GM, Ford, Chrysler CSR
    • Planning and Preparation to Audit CSR
    • Process diagramming of CSR
    • Preparation of Auditing Checklist
  • Core Tool Overview and Auditing
    • APQP Overview and Quiz
    • PPAP Overview and Quiz
    • Process Flow Diagramming Overview
    • FMEA Overview and Quiz
    • DVP Overview
    • Control Plan Overview and Quiz
    • MSA Overview and Quiz
    • SPC Overview and Quiz
    • Process diagramming of core tools
  • Final CSR and Core Tools Exam

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