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Team Problem Solving (Global 8-D) with the Semiconductor Supplement
Seminar Content
Covers all phases of the team approach to identifying and solving problems, based on the eight-discipline methodology and integrating SAC Standards; integrates Global 8-D and the student's own case study; 3-Day Seminar
Who Should Attend
Individuals and teams responsible for identifying, solving and eliminating problems that hinder quality and productivity improvement
Recommended Training and/or Experience
No special skills are required
Seminar Materials
Seminar manual, including worksheets and all team exercise materials; problem solving team packages, including checklists for each step
Seminar Goals
- Be able to implement effective team problem solving techniques
- Understand and effectively apply the Eight Disciplines (8-D)
- Employ root cause analysis for both specific and common cause failure modes and solutions; Decision Analysis
- Understand and use the Seven Statistical problem solving Tools including the 5 Why's
Seminar Outline
- Semiconductor Supplement and SAC Standards explained
- Overview
- Links to Other Tools and Methodologies
- D0: Prepare for the Problem Solving Process
- D1: Form Team
- D2: Describe the Problem
- D3: Contain Symptoms - Implement and Verify Interim Actions
- D4: Find and Verify Root Causes
- Creative Thinking
- Cause and Effect Diagrams
- Dot Plots and Histograms
- Scatter Plots and Variation Analysis
- D5: Select Permanent Corrective Actions
- Decision Making
- D6: Implement Permanent Corrective Actions
- Checklists and Worksheets
- Pareto Diagrams and Trend Charts
- Control Charts
- D7: Prevent System Problems
- Process Management Documentation
- D8: Closure and Team Congratulation
- Problem Solving Checklist
Course Sequence: TPSSAC
Problem Solving is a technique to identify the root causes of problems and is strictly fact based. Problem solving techniques are used in ISO 9000, QS 9000, QS 9000 TE Supplement, QS 9000 Semiconductor Supplement, Quality Operating System (QOS), Total Quality Management (TQM), ISO 14001:2004 Environment Management System and ISO/IEC 17025:2005 Laboratory Quality System. more...
This was a very good seminar! We had the opportunity to learn many skills to help us with several key issues within our organization. Great job!! - Joseph R. Macaluso more...
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