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USA> Training and Workshops
QOS/BOS (Quality/Business Operating System) Implementation and Improvement for Service (Aligned to ISO 9001:2000 & ISO 14001)
Seminar Content
This two-day seminar is for Ford suppliers, employees and STAs as well as companies wishing to take advantage of the QOS/BOS methodology to manage strategic continual improvement. This course provides and hands-on, step by step process for implementing QOS/BOS concepts and employing them in the effective management of continuous improvement efforts. (Fulfills requirements for 5.2 Customer Focus, 5.4 Planning, 5.6 Management Review, 8.2.3 Measurement of Processes, 8.2.1 Customer Satisfaction, 8.4 Analysis of Data and 8.5 Improvement in ISO 9001:2000)
Who Should Attend
This seminar is designed for top management and leadership team members involved in QOS/BOS implementation, improvement and assessment.
Recommended Training and/or Experience
A general knowledge of functional management and quality systems is required.
Seminar Materials
Each participant will receive a seminar manual. All concepts will be introduced using service examples. Group exercises will make use of a case study based on a service company
Seminar Goals
This seminar will use practical implementation exercises and activities to provide a clear understanding of the implementation and use of Quality/Business Operating System or for improving an existing QOS/BOS to meet customer performance expectations. Participants will learn how to identify improvement tracking indicators for the organization, how to use these indicators to motivate improvement success, and how to assess the effectiveness of these indicators. It will place QOS in the context of Operating Management and strategic planning, emphasizing the value of operational performance. Metrics for maintaining continuous improvement will be defined.
Seminar Outline
- Introduction and Overview
- Introduction
- Implementation and Improvement
- Implementation Step 1: Leadership Team Formation
- Implementation Step 2: Leadership Team Orientation
- Implementation Step 3: Customer Expectations
- Implementation Step 4: Strategic Goals and Objectives
- Implementation Step 5: Measurables and Processes
- Implementation Step 6: Data Management
- Implementation Step 7: Action Plan Formation
- Review, Assessment, and Continual Improvement
- Rolling Out the QOS
- QOS Reviews and Improvement Activities
- QOS Assessment
- Breakout Sessions
- Team Formation
- Gathering Customer Expectations
- Listing, Grouping, and Rating
- Customer Expectations
- Setting Strategic Goals
- Building Alignment Flip Charts
- Writing Improvement Proposals
- Finalizing the Initial Action Plan
- Conducting a QOS Review Meeting
Course Sequence: QOSS
QOS/BOS or Quality/Business Operating System is an advanced approach to Total Quality Management, one of the milestones in implementing the TS 16949 standard. It had its genesis by virtue of a combined effort of the Ford Motor Company and the principals at Omnex. QOS manages continuous improvement via strategic goals based on the organizational mission, customer expectations and competitive benchmarks. On adopting the QOS implementation technique, the Management of a firm employs Key Performance Measurables to assess critical non-financial and financial results as well as their process-based causes. more...
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Very knowledgeable instructors. The material covered in these 2 days can apply to any company. It is obvious that bottom line improvements can be made by any organization which uses QOS - Bert Scali more...
- ABB Flexible
- Automation
- Airgage Company
- Anchor Harvey
- Areoquip
more...
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