QOS/BOS Role of Top Management (Aligned to ISO/TS 16949:2009 and ISO 9001:2008)
Seminar Content
This half-day course discusses the role of upper management in the QOS implementation
process. Fulfills requirements for 5.2 Customer Focus, 5.4 Planning, 5.6 Management
Review, 8.2.3 Measurement of Processes, 8.2.1 Customer Satisfaction, 8.4 Analysis
of Data and 8.5 Improvement in ISO 9001:2008 and ISO/TS 16949:2009.
Who Should Attend
Those in upper management who will be leading or supporting the efforts of the implementation
team in developing and implementing a Quality Operating System.
Prerequisite Skills
Senior functional and/or operating management experience; familiarity with strategic
issues facing your company.
Seminar Materials
Each participant will receive a seminar manual.
Seminar Goals
- Understand the purpose and goals of QOS.
- Place QOS in context of Operating Management and Strategic Planning.
- Understand Policy Deployment and the value of non-financial performance metrics
in achieving strategic goals.
- Understand QOS in the context of QS-9000 and APQP.
- Understand the degree of organizational commitment required to establish an effective
operating system.
Seminar Outline
- What is QOS and why is it needed?
- The QOS Paradigm Shift
- The Basic Operation of QOS
- The Basic Elements of QOS
- Basic Operation of QOS Explained
- Practices and Methodologies
- Basic Elements Explained
- Mission Statement
- Customer Expectations
- Strategic Goals
- Key Processes and Measurements
- Data Management
- Managing Continuous Improvement
- Implementation Overview
Course Sequence: QOSEXOV
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About QOS/BOS
QOS/BOS or Quality/Business Operating System is an advanced approach to Total Quality Management, one of the milestones in implementing the TS 16949 standard. It had its genesis by virtue of a combined effort of the Ford Motor Company and the principals at Omnex. QOS manages continuous improvement via strategic goals based on the organizational mission, customer expectations and competitive benchmarks. On adopting the QOS implementation technique, the Management of a firm employs Key Performance Measurables to assess critical non-financial and financial results as well as their process-based causes.
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QOS/BOS Attendee Comments
Very knowledgeable instructors. The material covered in these 2 days can apply to any company. It is obvious that bottom line improvements can be made by any organization which uses QOS - Bert Scali more...
QOS/BOS Customers
ABB Flexible
Automation
Airgage Company
Anchor Harvey
Areoquip
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