This half-day course discusses the role of upper management in the QOS implementation
process. Fulfills requirements for 5.2 Customer Focus, 5.4 Planning, 5.6 Management
Review, 8.2.3 Measurement of Processes, 8.2.1 Customer Satisfaction, 8.4 Analysis
of Data and 8.5 Improvement in ISO 9001:2008 and ISO/TS 16949:2009.
Who Should Attend
Those in upper management who will be leading or supporting the efforts of the implementation
team in developing and implementing a Quality Operating System.
Senior functional and/or operating management experience; familiarity with strategic
issues facing your company.
Each participant will receive a seminar manual.
- Understand the purpose and goals of QOS.
- Place QOS in context of Operating Management and Strategic Planning.
- Understand Policy Deployment and the value of non-financial performance metrics
in achieving strategic goals.
- Understand QOS in the context of QS-9000 and APQP.
- Understand the degree of organizational commitment required to establish an effective
- What is QOS and why is it needed?
- The QOS Paradigm Shift
- The Basic Operation of QOS
- The Basic Elements of QOS
- Basic Operation of QOS Explained
- Practices and Methodologies
- Basic Elements Explained
- Mission Statement
- Customer Expectations
- Strategic Goals
- Key Processes and Measurements
- Data Management
- Managing Continuous Improvement
- Implementation Overview
Course Sequence: QOSEXOV