IT Service Management Systems (ITSMS) for IT Infrastructure process efficiency using ITIL and ISO 20000 Series
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 IT Service Management Systems (ITSMS) for IT Infrastructure process efficiency using ITIL and ISO 20000 Series

IT Service Management Systems (ITSMS) for IT Infrastructure process efficiency using ITIL and ISO 20000 series

IT Service Management Systems (ITSMS) for IT Infrastructure process efficiency using ITIL and ISO 20000 series

Seminar Content

The course helps you achieve a basic knowledge of IT Service Management best practices and the common terminology. ISO/IEC 20000:2005 is the world's first standard for IT service management. ISO/IEC 20000-1:2005 specifies a set of interrelated management processes, and is based heavily upon the IT Infrastructure Library (ITIL) best practice processes. However, the standard presents the information differently and has additional processes and is published in 2 parts, a Specification (ISO/IEC 20000-1:2005 ) and a Code of Practice (ISO/IEC 20000-2:2005). 2-day course.

Who Should Attend

The course is designed for individuals who need understand the principles of IT Service Management and whose organizations are looking to achieve compliance to ISO/IEC 20000-1:2005

  • Those not familiar with IT Service Management
  • IT service providers
  • IT staff
  • Quality managers and consultants
  • Auditors
  • Purchasing managers
  • Process consultants and service improvement managers

Recommended Training and/or Experience

There are no prerequisites for this course.

Seminar Materials

Students will receive a copy of seminar materials

Seminar Goals

The course helps you achieve a basic knowledge of IT Service Management best practices and the ITIL common terminology.

Seminar Outline

A combination of tutorials and exercises cover the following topics:

  • Business drivers for better IT service management
  • Overview of the IT service management processes
  • Benefits of IT Service Management
  • Introduction to the ISO/IEC 20000-1:2005 series
  • The ISO/IEC 20000-1:2005 process framework
  • The ISO/IEC 20000-1:2005 management system
  • ISO/IEC 20000-1:2005 Implementation Roadmap
  • Who will benefit from ISO/IEC 20000-1:2005

Course Sequence: ITSMS1DAW

About IT and Software Quality Systems
Standards ensure quality. Quality is obviously important in information technology, whether it be in hardware, software, or networks. Standardized interfaces, for instance, can allow diverse devices and applications to function together. Standards are also vital to computer security and information privacy. When standards exist, all benefit from advances in electronic and mobile commerce. more...

IT and Software Customers

  • CPI, Inc.
  • EASi International
  • National TechTeam
  • Syntel
  • Compuware
    more...

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