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USA> Training and Workshops
IT Service Management Stabilization Workshop #1
Seminar Content
This workshop helps IT organization acquire the Do IT Yourself skills to quickly gain control of their Service Desk and the Incident and Problem Management processes that play a role in the optimization and availability of the IT infrastructure.
The Service Support implementation workshops equip student with the practical skills they need to implement the plan outlined in the Service Support Process Guides. The implementation cluster workshops are five-day programs that host up to 10 students (typically the process owners) and come with the materials associated with the cluster being presented. 5-day workshop.
Who Should Attend
Service Desk employees, Incident and Problem Managers.
Recommended Training and/or Experience
There are no prerequisites for this workshop.
Seminar Materials
Students will receive a copy of workshop materials.
Course Sequence: ITSMSTABWORK1
Standards ensure quality. Quality is obviously important in information technology, whether it be in hardware, software, or networks. Standardized interfaces, for instance, can allow diverse devices and applications to function together. Standards are also vital to computer security and information privacy. When standards exist, all benefit from advances in electronic and mobile commerce. more...
- CPI, Inc.
- EASi International
- National TechTeam
- Syntel
- Compuware
more...
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