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USA> Training and Workshops
ITSM/ITIL Service Manager Certification
Seminar Content
IT Service Manager is the highest level of professional IT Service Management certification available. The candidate who achieves certification has demonstrated not only an in-depth knowledge of IT Service Management, but also the practical application of that knowledge. Class consists of two 5-day sessions covering the Service Support and Service Delivery processes and a 1½-day review session prior to the two 3-hour written examinations. 12-day workshop.
Who Should Attend
Those looking to certify their skills in change, configuration and release management.
Recommended Training and/or Experience
Must have at least four years of practical ITSM experience.
Seminar Materials
Students will receive a copy of workshop materials.
Course Sequence: ITSMITILSMGRCERT
Standards ensure quality. Quality is obviously important in information technology, whether it be in hardware, software, or networks. Standardized interfaces, for instance, can allow diverse devices and applications to function together. Standards are also vital to computer security and information privacy. When standards exist, all benefit from advances in electronic and mobile commerce. more...
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