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ISO 9001:2000 Process Review
Seminar Content
This two-day seminar teaches participants how to conduct process mapping for their service realization processes and key business processes, identified by ISO 9001: 2000, as achieving customer satisfaction. The seminar will show participants how to conduct Process Failure Modes and Effects Analyses to improve the process and a Control Plan to standardize and control the process. Both Continuous Improvement and Controlling of business processes are key to ISO 9001:2000. The seminar shows how to develop documentation that can be used to achieve process standardization and improvement in a service environment.
Who Should Attend
This seminar is designed for ISO 9001:2000 Implementation Teams, General Managers, Management Representatives, Representatives from Automotive companies with global clients and others who have direct responsibility for process standardization and improvement.
Recommended Training and/or Experience
Understanding & Implementing ISO 9001:2000 training course.
Seminar Materials
Each participant will receive a seminar manual with case study.
Seminar Goals
- Understand how to document Business Processes for ISO 9001:2000.
- Provide a comprehensive approach to the use of Process Mapping, Process FMEA and Process Control Plans for achieving standardization and improvement.
Seminar Outline
- Overview
- Characteristics
- What they are?
- Why analyze characteristics?
- Determining importance levels
- Characteristics Matrix
- Mapping
- Definition and benefits of mapping
- The inputs needed and how to prepare a Process Map
- Process FMEA
- Links, conceptual overview and how to construct a Process FMEA
- Risk assessment and reliability FMEA
- Control Methods
- Standardization and Continuous Improvement
Course Sequence: ISOPR |
ISO 9001:2000 is part of the ISO 9000 family of standards. This family is comprised of the following: ISO 9000 quality management systems fundamentals and vocabulary, ISO 9001 quality management systems requirements, ISO 9004 quality management systems guidance for performance improvement, ISO 19011 Guidelines on quality and/or environmental management systems auditing. more...
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