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ISO 9001:2000 - Role of Top Management
Seminar Content
This half-day seminar discusses the role of upper management in the successful implementation process of ISO 9001:2000.
Who Should Attend
Those in upper management who will be supporting the ISO 9001:2000 efforts of the implementation team will benefit most from attending this seminar.
Recommended Training and/or Experience
A general knowledge of quality systems is required.
Seminar Materials
Each participant will receive a seminar manual.
Seminar Goals
- Understand the changes made between the 1994 and 2000 versions of ISO 9000.
- Understand the key definitions of ISO 9001:2000.
- Understand the customer expectations.
- Understand the requirements of the standard.
- Strategies for identifying and measuring key customer-related processes and metrics will be identified.
- Show how to easily make the transition from ISO 9001:1994 to the ISO 9001:2000 standard.
Seminar Outline
- Background of ISO 9001:2000.
- Overview of ISO 9001:2000 series family and key definitions.
- QMS Process Model and Drivers of ISO 9001:2000.
- Explanation of ISO 9001:2000 elements.
- Comparison between ISO 9001:1994 and ISO 9001:2000.
- Summary of the implications of ISO 9001:2000 changes.
Available at your training facility |
ISO 9001:2000 is part of the ISO 9000 family of standards. This family is comprised of the following: ISO 9000 quality management systems fundamentals and vocabulary, ISO 9001 quality management systems requirements, ISO 9004 quality management systems guidance for performance improvement, ISO 19011 Guidelines on quality and/or environmental management systems auditing. more...
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"My expectations were to learn of the changes brought on by ISO 9001:2000 series. Learning the key principles of why the standard was developed and how to audit to the new standard far exceeded my expectations." - Dan Foster. more...
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