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Continuous Quality Improvement (CQI)

Ford:

  • CQI-9 Special Process: Heat Treat System Assessment required under 9.2.2.3 Manufacturing Process Audit under the Heat Treat Assessment Requirements:

Organizations and sub-tier suppliers providing heat treated product and heat treating services shall demonstrate compliance to AIAG CQI-9 "Special Process: Heat Treat System Assessment" and Ford Specific CQI-9 requirements (available through https://web.qpr.ford.com/sta/CQI-9_Ford_Specific_requirements.xls" ); CQI-9 is available through AIAG http://www.aiag.org/

All heat-treating processes at each organization and sub-tier supplier manufacturing site shall be assessed annually (at all tier levels), using the AIAG CQI-9 "Special Process: Heat Treat System Assessment" (HTSA) and Ford Specific CQI-9 requirements. Assessments are also required following any heat treat process and/or changes of heat treat equipment or additions.

The organization must review that the individual assessments are current (less than 12 months old), meet the requirements above and enter the CQI-9 assessment status into GSDB Online. GSDB Online is accessible through https://web.gsdb2.ford.com/GSDBeans/servlet/gsdbeans.web.lib.GSDB

The organization shall maintain the 2 prior annual CQI-9 assessment reports and related information at the organization's site and make them available to STA upon request. Heat Treat assessments are conducted by the organization, heat treat suppliers, sub-tier suppliers or by Ford. Demonstration of compliance to CQI-9 and Ford Specific CQI-9 requirements does not relieve the organization of full responsibility for the quality of supplied product.

To reduce the risk of embrittlement, heat-treated steel components shall conform to the requirements of Ford Engineering Material Specification WSS-M99A3-A, also available per section 0 of this document.

  • CQI-19 Sub-tier Supplier Management Process Guideline referenced in 8.4.2.3 Suppler Quality Management System Development under Sub-tier Supplier Management Process

Organizations are encouraged to apply the principles outlined in “CQI-19 AIAG Sub-tier Supplier Management Process Guideline” to all their sub-tier suppliers.

Additionally, Ford reserves the right to require the organization to apply the principles outlined in “CQI-19 AIAG Sub-tier Supplier Management Process Guideline” to address issues identified in the organization’s supplier development and management process. Ford will communicate the requirement to apply CQI-19 to the specifically selected organization(s) based on sub-tier supplier management issues attributed to the organization.

FCA:

  • CQI-19 Sub-tier Supplier Management Process Guideline referenced under 8.4.2.3 Supplier Quality Management System Development:

NOTE: Organizations requiring additional guidance on supplier QMS development should refer to
CQI-19: Sub-tier Supplier Management Process Guideline.

  • CQI-8 Layered Process Audits Guideline required under 9.2.2.3 Manufacturing Process Audit under the Layered Process Audits section

Organizations supplying production parts or components to FCA US shall conduct Layered Process Audits (LPA) on all elements of manufacturing and assembly lines that produce production parts or components for FCA US. These shall include both Process Control Audits (PCA) and Error Proofing Verification (EPV) audits…

Organizations shall use CQI-8: Layered Process Audits Guideline, 2nd Edition to establish a Layered Process Audit program

  • The following applicable Special Process Assessments are required under 9.2.2.3 Manufacturing Process Audit under the Special Process Assessments section:
    Organizations shall evaluate the effectiveness of each of the applicable special processes listed below with the associated AIAG manual:
    • Heat Treating – CQI-9 Special Process: Heat Treat System Assessment, 3rd Edition
    • Plating – CQI-11 Special Process: Plating System Assessment
    • Coating – CQI-12 Special Process: Coating System Assessment
    • Welding – CQI-15 Special Process: Welding System Assessment
    • Soldering – CQI-17 Special Process: Soldering System Assessment
    • Molding – CQI-23: Special Process: Molding System Assessment

Evaluation of implementation effectiveness shall be based on evidence that the organization has a process in place that includes elements such as:

  • Auditors identified.
  • Schedule for self-assessment in place (including evidence of schedule adherence).
  • Monitoring of progress.
  • Defined corrective action process.
  • Organization-controlled record keeping (7.5.3.2.1).
  • Supplier development process (8.4.2.5) identified for applicable suppliers to the organization.

Pursuant to IATF 16949 clause 8.4.3.1, this requirement shall also apply to suppliers to the organization who employ the above-listed special processes.

  • CQI-14: Automotive Warranty Management is required under 10.2.5 Warranty Management Systems:

Organizations providing production and non-exempt service parts and components to FCA US shall support improvement in customer satisfaction through pursuit and achievement of warranty reduction targets established by FCA US, where applicable. This shall be accomplished by active participation in the Supplier Associated Warranty Reduction Program (SAWRP). Organizations shall use CQI-14: Automotive Warranty Management, 3rd Edition to integrate warranty into their quality management system.

GM

  • The following Special Process Assessments are required under 9.1.2.1 Customer Satisfaction – Supplemental under the Process Specific Audits section

The organization shall audit specific manufacturing processes (see chart below) annually to determine its effectiveness. Applicability and effectiveness of these processes shall be determined utilizing the most current version CQI standard (see chart below). The effectiveness evaluation shall include the organization’s self-assessment, actions taken, and that records are maintained.

  • Heat Treating – CQI-9 Special Process: Heat Treat System Assessment, 3rd Edition
  • Plating – CQI-11 Special Process: Plating System Assessment
  • Coating – CQI-12 Special Process: Coating System Assessment
  • Soldering – CQI-17 Special Process: Soldering System Assessment
  • Molding – CQI-23: Special Process: Molding System Assessment

Continuous Quality Improvement (CQI)

AS9100C Internal Auditor Training, Consulting, Implementation

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