 ITIL Foundation Version 3
Seminar/Course Content
The ITIL v3 Foundation course is a 3 day interactive training courses, replete with classroom lectures, exercises and mock exams, which goes beyond just equipping participants to successfully pass the ITIL v3 Foundation examination, but also enables them to comprehend factors which facilitates implementation of these concepts within their organization
Who Should Attend/Target
CIOs, CQOs, IT Professionals, Quality Assurance professional, RIM Managers, Infrastructure controllers, Resource Management professionals, Sys-Ads, Network administrators, IT Auditors, IT and QA Consultants
Recommended Training and/or Experience
There are no formal criteria or pre-requisites for candidates wishing to attend this ITIL Foundation course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended
Seminar Materials
Each participant will receive a seminar manual including case studies
Seminar Goals
Provide in detail of the Information Technology Infrastructure Library
Seminar Outline
- Introduction
- Overview and Getting started
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
- Complementary guidance
- ITIL Version 3 Qualifications
- ISO/ IEC 20000 Overview
Course Sequence TTA TP22
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