Integrating Quality Improvement into Strategic Planning - KSA Model
Setting up Quality Improvement processes is an easy task, however, integrating these
processes into the day-to-day activities requires effective implementation through
dedicated leadership, empowered employees, healthy business culture, and above all,
effective strategic plan embraced by the management as well as the desired performance.
It will help the organization to avoid surprises. An effective integrated strategic
planning should avoid blind-reaction for every rapidly changing world businesses
with its many universal quality tools and techniques.
Organizations who started the journey of continuous quality management have learned
many lessons. Many organizations in the industrial countries are changing their
views on "Quality" from a limited defined function towards a larger scheme that
integrated "Quality" into their strategies at each organization level.
Integration of quality into an organization requires an initiative centered on the
customers focus, quality planning, training, teamwork and cross-functional collaboration,
employees participation, innovation, and leadership. However, the majority of organizations
implementing quality improvement processes, have no checklist or action plan that
will ensure success. For these organization, the most accepted method of integrating
quality into their business is to simultaneously employ of-the-shelf quality tools,
techniques and training throughout the organization.
In the paper that was presented at the Forum, a case study on how one of the largest
companies in the Arabian Gulf region with cultural diversity, had established its
"Quality Improvement" program was demonstrated. How had this company overcome initial
failures and started to reap striking benefits during the implementation stage of
this program. The case study discussed how both the TQM approach and the Reengineering
process were combined into the strategic planning to achieve remarkable quality
improvements. The paper, then, outlined the results of the program and noted surprises.
The case study was, put forward to design a sustained performance excellence through
a tailored business model, and strategic plan for the public sector of Saudi Arabia.
Introduction
Many of Today's organizations are heavily involved in quality improvement programs.
Their goals include performance excellence, improving productivity and efficiency,
decreasing cost and schedule, and increasing market share and customer satisfaction.
Once the programs implemented, they often face unanticipated obstacles. For short
term, or when implemented for specific process, they look excellent, but for the
long term or when implemented for all processes, they fail.
It should be noted, however, that the most important issue of any quality improvement
program on strategy is that it addresses the organization unique needs, covers all
variables that influence performance, and it is sustained long enough to achieve
the objectives.
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