QMS Sourcing: Outsourcing the Quality Management System
Your company, like many others, has no doubt discovered the cost advantages and
flexibility of outsourcing. The focus has been on non-core functions and economies
of scale but the range of outsourcing has continued to grow and now includes IT,
HR, accounting, purchasing, engineering, call centers and many more areas. The newest
offering in outsourcing is just beginning and involves the company's Quality Management
System.
QMS Sourcing makes good sense. Who better than a dedicated independent team of
highly trained specialists to ensure that goals are being met? Especially since
quality is so fundamental to Customer and bottom-line success. It is time-consuming
and expensive to attempt to develop all the skills you need in this area and deal
with constant turnover--as people move through their careers. QMS Sourcing provides
consistency, expertise, third party objectivity and zero hassles.
In such an integral part of business as quality management, it makes sense to have
a committed, competent and candid partner. A transactional approach, cherry-picking
services, fails to achieve the full potential of the outsourcing. Plus, as important
as quality management is to your business, it serves but doesn't set your strategic
plan. It's the client's responsibility to determine how QMS Sourcing will integrate
into the long range plan.
The term outsourcing to most people means sending jobs overseas, but actually over
70%1 of the activity is domestic.
Quality Management Outsourcing is relatively new, and so far it has been primarily
tactical with providers focusing on a few lucrative areas like supplier development,
internal auditing and improvement events. This leaves the client to manage many
sources or to sub-optimize their quality outsourcing.
Why QMS Sourcing?
- Reduce operating costs
- Focus resources and energy on core processes
- World-class experience
- Objectivity
- Management attention
- Employee acceptance
- Risk management
- Customer security
- Less hassles
What functions can be included in QMS Sourcing?
- QMS certification
- QMS certification maintenance
- Improvement efforts
- Supplier development
- Training
- Customer relationship management
- Quality culture deployment
- Knowledge management
- Operational excellence
- New product launch support
The best partner can be summarized in the 5 R's of QMS Sourcing:
- Results
- Reputation
- Relationship
- Regulation
- Renewal
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Chad Kymal speaks at the Business Excellence Global Conference in Singapore
The Business Excellence Global Conference, held at the Shangri La Hotel, Singapore
on November 3, 2009, was attended by more than 500 business leaders and professionals
from South East Asia. The goal of this conference was to provide participants with
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