Overview of Operational Assessment and Improvement
Internal Assessment/Operational Analysis
Every improvement project begins with pre-assessment planning followed by a detailed
assessment/operational analysis. If you don't know what the situation is, you can
never improve it. Omnex can assist you in conducting an onsite assessment of your
enterprise to determine any significant issues and to recommend improvements.
Operational Assessment and Improvement
The process must assess enterprise capability-evaluating, at a minimum, product
and process technology, process design, process control methodologies, system disciplines
and deliverables. This necessitates an operational assessment involving personnel
with an extensive, sophisticated knowledge of product and process engineering as
well as effective process control methodologies, along with others capable of making
profound organizational and commercial judgments.
Operational Due Diligence
Omnex employs Operational Due Diligence, a thorough, disciplined process, to determine
real value, potential, and risk in any enterprise with which we are engaged.
In the Omnex approach, an operational assessment will address, at a minimum:
- The overall capabilities, qualifications and limitations of the organization, considering
things like operational performance metrics and more traditional financial metrics,
certifications, customer recognition and system awards (Shingo, Deming, Baldrige,
etc.), and evidence of valid 2nd and 3rd party assessments.
- Management systems are defined and effectiveness determined based on goals and measurable
objectives, understanding of actual (vs. public) drivers of policy and practice,
processes for and effectiveness in determining and acting on customer driven, critical
competitive issues.
- Current and historical customer-specific concerns, incidents and trends. These are
identified and examined, determining issues, performance criteria and benchmarks,
assessing what the organization considers "normal" versus "extraordinary" in terms
of failure and containment and as drivers for corrective action.
- Approaches to operational Planning of Products & Processes, with particular attention
to the focus (or lack thereof) on customer requirements, process definition and
control, manufacturing product and process metrics, the use of AQP, statistical
tools, analytical and error proofing techniques and preventive action. What approaches
to both process and product verification and validation are employed?
- Actual Products and Processes, including assessments of process capability and availability,
conformity to and effectiveness of control plans and inspection/test disciplines,
MSA and gauge control, application of error proofing, identification and traceability
and material controls as well as evidence of reduction in variation and continual
improvement. Purchasing and supplier relationships receive particular focus and
a robust assessment, as do hiring and compensation practices.
- Technologies employed in product, process and information management are gauged
for competitiveness, suitability, compatibility and useful life, including facilities
and infrastructure, both internal and external (utilities, logistics, etc.)
- Process capability and leanness, using sampling metrics to establish present state
as well as potential future state opportunities for efficiencies and economies in
flows, cycle times and capacity utilization.
All of this information is provided to you in a very comprehensive report that will
provide you with a blueprint for your improvement initiatives and will enable you
to produce action plans that will produce strong quality improvements, productivity
gains, and cost reductions.
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