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Quality/Business Operating System (QOS/BOS)

2 Days, This two-day seminar for Ford suppliers, Ford employees, and STAs, as well as other companies seeking to implement an effective Business Operating System, introduces QOS concepts and explores the role of a Quality Operating System in continuous improvement efforts. Fulfills requirements for 5.2 Customer Focus, 5.4 Planning, 5.6 Management Review, 8.2.3 Measurement of Processes, 8.2.1 Customer Satisfaction, 8.4 Analysis of Data and 8.5 Improvement in ISO 9001:2000 and ISO/TS 16949:2002.

Who Should Attend

This seminar is designed for top management, plant managers, and others who are involved in QOS implementation, improvement and assessment.

Seminar Materials

Each participant will receive a seminar manual. All concepts will be introduced using examples. Group exercises will make use of an example company.

Seminar Goals

This seminar will present a clear understanding of Ford's expectations for a Quality Operating System while providing a precise methodology for implementing a QOS or improving an existing QOS to meet these expectations. Participants will learn how to identify improvement tracking indicators for the organization, how to use these indicators to motivate improvement success, and how to assess the effectiveness of these indicators. It will place QOS in the context of Operating Management and strategic planning, emphasizing the value of non-financial performance. Metrics for maintaining continuous improvement will be defined.

Seminar Outline

What is QOS and why is it needed?
Implementation Step 1: Steering Committee Formation
Implementation Step 2: Steering Committee Orientation
Implementation Step 3: Customer Expectations
Implementation Step 4: Strategic Imperatives
Implementation Step 5: Measurables and Processes
Implementation Step 6: Data Management
Implementation Step 7: Action Plan Formation
Rolling Out the QOS
Review and Assessment

Prerequisites

A general knowledge of functional management and quality systems is required.

Omnex Shanghai Office
Greenland He Chuang Building No. 450, Room 2401, Shanghai 200063, China
Phone: 021-3360 8488, 3360 8468, Fax: 021-3360 8408, Email : info-cn@omnex.com

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